Refund Policy
Growlyft's Refund and Cancellation Policy
Since Growlyft commits to offering non-tangible irrevocable goods, we do not issue refunds once the order is accomplished and the product is sent. As a customer, you are responsible for understanding this upon purchasing any item at our site.
However, we realize that exceptional circumstances can take place regarding the character of the product we supply.
Therefore, we DO honor requests for a refund based on the following reasons:
Non-delivery of the product:
In some cases, process times are longer, and your orders may take more time to get delivered. If you have not received your order within 72 hours of placing it, claims for non-delivery must be submitted to our support department in writing.
For refunds or complaints regarding non-delivery: Please contact us via email, our website live chat, or Telegram support within 72 hours from the order placement.
Otherwise, the campaign will be considered completed. If your order delivery has started, the delivery will be finished as planned, and you will not be eligible for a refund once processing has begun.
Product not as described:
Such issues should be reported to our support department within 72 hours from the date of the order delivery. Clear evidence must be provided proving that the purchased product is not as described on the website.
For refunds or complaints regarding product quality: Please reach out via email, live chat, or Telegram support. Complaints submitted later than 72 hours will not be considered.
Complaints based merely on the customer's dissatisfaction with the product will not be honored. We are always eager to assist you and deliver highly professional support in a timely manner. Thank you for choosing Growlyft.
Need to file a complaint or request a refund?
We are here to help. Please contact our support team directly via email, live chat on our website, or Telegram support.